Thursday, August 26, 2010

My onion letter (with an orchid note)...

A few years back, I read an article (I wish I could remember where, but I found a blog post about it here) about an onion letter and an orchid letter. I think it was written by a flight attendant and she told the dif between the two. The airline would get good letters and bad letters. The good were titled "orchid letters" and the bad, "onion letters". This is my take on an onion letter for all of you bloggers that might be interested!

Why is it when you go to a fast food restaurant (Chick-Fil-A last night) they insist that you get a medium drink with the Combo that you order? I'm just sayin'...

My sweet angels now like to order off of the "adult" menu at CFA. They no longer want the nuggets, but the chicken sandwich. Last night we had a treat for dinner. We had CFA. As I'm giving (screaming) my order over the loudspeaker, I requested a small lemonade with both "Combo #1's". The reply was, "Ma'am, the combos come with a medium drink."

"Okay," I answered.

But, why? Can't I just get what I want? After all, they are in the customer service industry sort of. I mean they are precious friendly people, really they are. But, I have two small children who have two small bladders and they will keep Daddy and me up all night with a MEDIUM lemonade. I.JUST.WANT.A.SMALL!!!!

Then, today I had to go to the FedEx store. Now, keep in mind that it is the FEDEX store. I didn't have the account number with me, but this shouldn't be a problem, because I'm at the FEDEX store. "Sir, I don't have the account number, could you look it up for me?" No, I don't have access to that information. How does the FEDEX store not have my FEDEX information. It is the FEDEX store, right? Then, he couldn't ring up my paper purchase at his register because his register was only for FEDEX SHIPPING. Again, can't find my shipping account number at the register/computer that was for FEDEX SHIPPING, and now, he can't take my money. Double whammy! I remembered as I stood there waiting for him to wrap my package (which took 30 minutes, but I did thank him for doing such a nice job), this is why I switched to UPS! So, the FedEx shipping experience was only used in a dire situation! That makes me wonder why there is no UPS Store within reach that I can use...should I write an onion letter about that?

Are all companies this difficult? I run into it all the time with my job. My job is to make a person's life easier. I do a really good job at that (patting self on back now). My boss and I are Colonel Potter and Radar. Isn't making life easier what these "customer service" oriented businesses are supposed to be about? I do it, why can't they?

I know, it's a soapbox, but does anybody hear the pleas of the simple American Mommy/Wife/Executive Assistant?!?!?!?!?!?!?!?!

On an orchid note, I had to contact my credit card company today and they were simply delightful! I cannot say enough about how pleasant and helpful Ms. Gonzalez was as well as Marcus. They were both so helpful and so kind! Thank you to them both!

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